The Daily Tail Help Centre
Manage your orders, track deliveries, and find answers to all your questions about our premium pet curation.
Frequent Questions
Are the products safe for my pet?
Absolutely. Our premium range uses high-quality, pet-safe materials to ensure comfort and safety for your furry friends.
Do you offer Free UK Delivery?
Yes! We are proud to offer Free Tracked Shipping on all orders across the UK Mainland.
What is the shipping time for my order?
Orders are processed within 1 to 2 working days. Standard Tracked Delivery takes 5 to 9 working days to arrive.
How should I clean and care for my items?
Most of our products can be easily wiped clean with a damp cloth. For items like the Smart Litter Box or the Exercise Wheel, please follow the specific maintenance instructions provided in the manual.
Can I change the delivery address after purchase?
Yes, you may modify the delivery address by contacting our support team within 2 hours of your payment confirmation window.
Do smart and electronic items include a warranty?
Yes. If any item arrives faulty, damaged, or with manufacturing defects, please contact us immediately. We will cover return shipping and provide a full refund or a free replacement.
Is there customer support if I need help setting up?
Yes. Our dedicated support team is available via email to assist you with any questions regarding the setup or daily use of your new smart pet gadgets.
How does the returns policy work?
You can request a return within 30 days of receiving your item. Please note that for strict hygiene reasons, items must be unused, in their original packaging, and completely free of pet hair.
Order and Delivery Support
Track Your Shipment
Once your order has been dispatched, you will receive a confirmation email featuring a real-time tracking link.
Modification of Delivery Address
For your security, address changes can only be accommodated if you contact our support team within 2 hours of your payment confirmation.
Delays and Incidents
Our team monitors every shipment. Should any deviation from our premium timeline occur, we will contact you proactively.
PREMIUM PACKAGING
Shipping & Delivery
- Free Standard Tracked Delivery across the UK. Estimated arrival within 5 to 9 working days. Fully tracked from our warehouse to your door.
Returns & Refunds
- 30-day return window for unused items. For strict hygiene reasons, items must be entirely free of pet hair. Customers are responsible for return shipping costs unless the item is faulty.
Quality Guarantee
- Full replacement or refund for any items that arrive damaged or faulty. We ensure rigorous quality control for your pet's safety and your peace of mind.