We stand behind the quality of our products at The Daily Tail. If you or your pet are not entirely satisfied with your purchase, we are here to help.

30-Day Return WindowUnder our satisfaction guarantee, you have 30 days after receiving your item to request a return.

Return ConditionsDue to the nature of pet products and hygiene standards, to be eligible for a return, your item must be:

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• In the exact same condition that you received it.

• Unused, unwashed, and completely free of pet hair, odours, or stains.

• In its original packaging with all tags attached.

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Note: For hygiene reasons, items such as used litter boxes, worn harnesses, or beds covered in pet fur cannot be accepted for a refund unless they are faulty.

How to Start a Return

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1. To initiate a return, please contact us at thedailytail.uk@gmail.com with your Order Number and the reason for the return.

2. If your return is accepted, we will send you instructions on how and where to send your package.

3. Items sent back to us without first requesting a return will not be accepted.

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Faulty or Damaged ItemsPlease inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, please contact us immediately so we can evaluate the issue and make it right. We will cover all return shipping costs for faulty items and provide a full refund or a free replacement.

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RefundsOnce we receive and inspect your return, we will notify you if the refund is approved. If approved, you will automatically be refunded on your original payment method within 5–7 working days. Please remember it can take some time for your bank or credit card company to process and post the refund.

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Return Shipping CostsUnless the item is faulty or damaged upon arrival, the customer is responsible for paying the return shipping costs. We strongly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.